T’s & C’s
Welcome to Design Cottage. By accessing or using our website, you agree to the following Terms and Conditions. Please read them carefully before placing an order or using our services.
About Us
Design Cottage is a UK-based business providing original artwork, illustrations, and related products.
Contact details:
Email: info@designcottage.co.uk
Telephone: 07719 927564
Ordering
Custom or commissioned artwork will be discussed individually, with clear confirmation of requirements before work begins.
Orders can be placed through our website or by contacting us directly.
All orders are subject to acceptance and availability.
Prices and Payment
Prices are displayed in GBP (£) and include VAT where applicable.
Payment must be made in full before goods are dispatched or, in the case of commissions, before final delivery.
We accept card payments, bank transfers, and other methods as listed at checkout.
Delivery
We aim to dispatch stock items within 3 working days.
Delivery times for commissioned or custom artwork will be confirmed individually.
We are not responsible for delays outside our control (e.g., postal or courier delays).
Returns and Refunds
Non-custom products can be returned within 14 days of delivery for a refund or exchange, provided they are unused and in original condition.
Custom or commissioned artwork cannot be returned or refunded unless faulty or damaged.
If your order arrives damaged, please contact us within 48 hours with photographs so we can resolve the issue.
Commissions (Custom Artwork)
A non-refundable deposit of 50% of the agreed price is required before work begins.
The remaining balance must be paid in full before final artwork is delivered.
Commission timelines will be agreed in advance; delays caused by lack of client feedback or changes to the brief may affect delivery dates.
The commission fee covers 2 rounds of revisions. Additional revisions may incur extra charges.
All artwork remains the copyright of Design Cottage unless otherwise agreed in writing.
Commissioned artwork is for personal use only unless commercial usage rights are purchased separately.
We reserve the right to share commissioned work in our portfolio, on our website, or social media, unless you request otherwise in writing before the project begins.
Intellectual Property
All artwork, illustrations, designs, and website content are the intellectual property of Design Cottage unless otherwise stated.
You may not reproduce, copy, distribute, or use our work without prior written permission.
Commissioned artwork remains the copyright of Design Cottage unless otherwise agreed in writing.
Website Use
You agree not to use our website for unlawful or harmful purposes.
We do not guarantee that our website will always be available or free from errors.
Links to third-party sites are provided for convenience; we are not responsible for their content.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Limitation of Liability
We are not liable for any indirect, incidental, or consequential loss arising from the use of our website, services, or products.
Our liability to you in connection with any product will not exceed the total price paid for that product.
Privacy
Our use of your personal information is governed by our Privacy Policy.
Changes to Terms
We may update these Terms and Conditions from time to time. The latest version will always be published on our website.
Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.